FAQ
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Can I use two promotion codes at the same time?
We regret to inform you that only one promotion code can be used in the same order at the same time. Discounts are not cumulative. -
Can promotion codes be applied to already discounted products?
Some promotion codes cannot be used in products included in the Sales section. To check the validity of your promotional code, please see the Promotion Conditions. -
Yes, all our prices include VAT.
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How do I cancel my Newsletter subscription?
To unsubscribe from our Newsletter, please get in touch with us through our Contact Form. -
How do I contact Customer Service?
Our objective is to make purchases at Break&Walk simple and smooth. However, as we know that some questions may arise, we constantly work on improving our "Help" section. We hope you can find answers to all your questions here. Nonetheless, if you need to contact us, you can fill ourcontact f... -
How do I get a promotion code?
Keep an eye on our website, because we usually have amazing promotions full of discounts. And if you want a promotion code, check your inbox: we usually send them in our Newsletter. -
How do I order using 2x1 promotion?
To buy 2x1, you have to add two products (glasses and accessories) to your cart and then enter the promotion code. Once it is applied, the product with the lowest price will be discounted from the total price. -
How do I use my promotion code?
If you have a promotion code, you can get a discount when buying products in our online store. To get your discount, follow these steps: Select a product from our online store (it has to be included in the promotion). Click on the cart icon at the top right of the page. Click on the ‘Discount co... -
I am subscribed to the Newsletter and I do not receive your emails, why?
It is possible that the software of your email detects our messages as "Spam”. Check your Spam folder. If our emails have been stored there, drag them to your inbox to prevent it from happening again. -
I have problems to access your web or make a order. What should I do?
If you have technical problems while exploring our online store, do not hesitate to contact us through our Contact Form. We will be delighted to attend any request and help you as much as possible. Please, make sure to include as much information as possible in your email or form so we can give y... -
What are Cookies? Can I delete them?
To improve our service and avoid that you have to log in every time you visit our website, we use cookies. A cookie is a file stored in the hard drive of your computer that allows you to be always recognized. At all times, you can delete these cookies by disabling them in your browser. -
What materials are Break&Walk products made from?
Break&Walk uses a wide variety of materials in the manufacture of its products and, wherever possible, recycled and environmentally friendly materials are chosen. Our selection of materials reflects our desire to become a more sustainable company every day. If you want to know the material of... -
What should I do if my promotion code doesn’t work?
Sometimes our promotions are exclusively addressed to selected products. Please check carefully the specific Terms and Conditions of the promotion to confirm if you can use it in your order. These Terms and Conditions can be found at the bottom of our emails, under the ‘Store locator’ and ‘Privac...