Orders

• Can I add products to my order before it is shipped?

  We regret to inform you that we cannot add products to a confirmed order. In case the order has not started the automatic flow of preparation, if you wish, we can cancel the order placed and refund it so that you can make a new one with the items you want.

• Can I cancel an order that has already been shipped?

  We regret to inform you that it is not possible to cancel an order that has already been sent. If you no longer want the order, we recommend that you refuse the shipment when they will deliver it to your address. Once we receive the return at our facilities, we will proceed to refund the order.

• Can I change the address of an order that has already been shipped?

  We regret to inform you that we cannot modify the delivery data of an order that has already been sent If the courier could not deliver to the address already indicated, your order would be returned to our facilities. Once received in our warehouse, we could proceed to make a new shipment at no c...

• Can I modify the products of my order before it is shipped?

  We regret to inform you that we cannot modify the products of an order already confirmed.

• Do you store the bank information provided when I purchased?

  Never. We do not store bank information.

• How can I cancel an order?

  We would like to remind you that all the cancellation/modification requests must be processed by an agent 🧑 Although we always try to accept all the requests, once your order has started the automatic flow of preparation is not possible to take any action 🙏 We recommend you to contact us through...

• How can I change the address of my order?

  We would like to remind you that all the cancellation/modification requests must be processed by an agent 🧑 Even we always try to accept all the requests, once your order has started the automatic flow of preparation is not possible to take any action 🙏 We recommend you to contact us through our...

• How can I make an order?

  Buying at the Break & Walk online store is very easy and safe. You just have to follow these simple steps: First, you have to browse our website and locate that article you were looking for. Once you have clicked on it and you are inside the product page, you just have to choose the color and...

• How can I pay my order?

  Break&Walk offers different payment methods, so you can use the one which suits you most. We accept credit cards (Visa, Mastercard, Maestro and American Express), PayPal, Amazon Pay, Facebook Pay, Apple Pay, Google Pay, IDEAL or Bancontact,

• How can I see the status of my order?

  You can check the status of your order by clicking on the link that appears in the Shipping Confirmation email. If you have not received a Shipment Confirmation Mail, you can check the status of your order through the Order Tracking page. You just have to enter the order number and your email ad...

• How do I know that my order has been processed?

  Once you have completed your order, you will receive an order confirmation message. When your order is finished being processed and sent, you will receive a shipping confirmation message with the shipping tracking number so you can check the shipping status.

• I have not received a purchase confirmation email.

  Please check your spam mailbox. Sometimes the confirmation message will stop there. In case you do not find it in the spam folder, there may be some error in the email address. To confirm it, you must contact us through our contact form and indicate your full name and shipping address.

• I made a mistake in the address of my order.

  In case you have detected an error in the address and your order has not been sent yet, you can modify it by writing to us through our contact form. You should know that our maximum response period is 48 working hours, so we may not arrive in time to read your message before the order has left ou...

• I made a mistake in the email address on my order. Can I change the email address?

  Of course. To change the email address, you must contact us through our contact form. 

• What happens after I purchase?

  After the purchase process has been completed, we will send you an email notifying the reception of your order. If we need further information, or any problem or unforeseen circumstance happens, we will get in touch  with you as soon as possible.