Products

• Fit the models smaller than usual?

  Our models usually have a standard size. However, if any model size smaller or larger, we indicate it in the product description: In addition, you can check the exact size of the models in our size guide. You can access it by clicking on the following link: https://eu.breakwalk.com/pages/size-gu...

• How can I check my shoe size?

  To check the footwear measurements in our size guide, you should take into account that the tables detail the measurements in mm of the inner sole of each model and the height from the sole to top, so you should measure your foot and compare the measurement with those of the inner sole.

• How can I find the product I want?

  You can search for the product in two ways: 1- Entering the name of the product in the search bar located at the top / right of the page: 2- Selecting the different drop-down of product categories until you reach the one you want.

• How can I know when a product is going to be replaced?

  If the product you want is temporarily sold out, you can leave your email in the product description sheet, choosing the size you need, and we will send you an email as soon as it becomes available again.

• I have not received one of the items in my order.

  In case you have not received one of the items in your order, please contact us through our contact form. 

• I have received a wrong product.

  In case you have received a wrong item, please open a request of exchange in our Return Portal and mark as reason: "Wrong item" attaching pictures of the item received + the barcode include at the box/label of the product. We will confirm your request as soon as possible and send you the right pr...

• I want to buy a product that is sold out on the website.

  f the product you want is temporarily sold out, you can leave your email in the product description sheet, choosing the size you need, and we will send you an email as soon as it becomes available again.

• The color of the product I ordered is not exactly the same as the image on the web.

  You should keep in mind that, due to the digitalization of the image, the display technologies and the lighting, small variations of product color may occur. However, we always try to make the image as faithful as possible to the physical product.

• The product I received is defective.

  In case you have received an item of your defective order, do not return it, contact us through our contact form. 

• The product that I bought seems to be of different size in the images of the web.

  The size of the products can be perceived differently depending on the model that appears in the photograph. Please check the photographs of all models to make sure the actual size. You can see the measurements of each of our models in the size guide.

• The purchase button does not appear on the web. How can I buy the model I want?

  If the purchase button does not appear on the web page of the product you want, it means that the product you want is sold out and, at the moment, we do not have a replacement date. If you wish, you can see the wide variety of models that we have available on our website and choose another one th...

• What are the measures of the product?

  The size information displayed in our Size Guide is for reference only and may vary slightly depending on the manufacturer. If you have any questions about the sizing or features of any B&W product, you can contact us through our contact form. You can access our size guide via the following l...

• What guarantee do the products have?

  All our products have a 2 year warranty for manufacturing defect. Wear or deterioration due to use is not a reason for warranty. If upon receiving an item, it presents a defect, you will have 14 days to be able to indicate the incidence.