At the moment, size or model exchanges are not allowed, so if the customer wishes to change his product, he will have to return it through our Portal, with any carrier at his expense and place a new order with the new desired size. These return costs will not be charged to Break&Walk.
If you wish to return a product, you must do it through our Returns Portal. You must return the product at your own expense, via the carrier of your choice. All returns must be sent to our warehouses in Spain, whose address you will find on our Portal.
Please note that, as it is not a service offered by us, we cannot assume the risk on the returned package when it refers to causes not attributable to Break&Walk, so we recommend you to keep a proof of shipment.