Returns and Replacements

• Can I return part of a 2x1 order?

  Returns of orders including 2x1 promotions or free items should be made in full to get a refund. No partial returns will be accepted.

• Can you exchange products?

  At the moment, size or model exchanges are not allowed, so if the customer wishes to change his product, he will have to return it through our Portal, with any carrier at his expense and place a new order with the new desired size. These return costs will not be charged to Break&Walk. If you...

• How do I know that my return has concluded?

  Once the item has been received and your refund has been approved and authorized, you will receive a confirmation email notifying that the amount of the product or products to be returned, will be refunded through the same payment method you used to pay for the order. The original shipping costs ...

• How do I make a return?

  Every item purchased in Break&Walk through our website can be returned within a maximum period of 14 calendar days from the date when the order was delivered. Exchanges will be managed through our Return Portal, where you can choose different options to be refunded. Break&Walk will only ...

• How much does the return of a product cost?

  If you wish to return a product, you must do it through our Returns Portal. You must return the product at your own expense, via the carrier of your choice. All returns must be sent to our warehouses in Spain, whose address you will find on our Portal. Please note that, as it is not a service of...

• How much time do I have to make a return?

  All products purchased in our website can be returned in the next 14 days following the reception of the order.

• How should I prepare the return package?

  Use an envelope, bag or paper packaging to protect the products that are being returned. Under no circumstance place the return label directly into the box. It will make the original packaging not usable again, and it may also entail the rejection of the return.

• How will I get my money back?

  Once the item has been received and your refund has been approved and authorized, you will receive a Confirmation email notifying that the amount of the product or products to be returned will be refunded through the same method of payment you used to pay for the order. The refund will appear in ...

• What are the conditions for returning my product?

  In order for a return to be accepted by Break&Walk, it must comply with the following conditions: That it has not been used. That it has not suffered any damage. It has to be in the same conditions as it was initially sent to the customer, and keep the original package and all its contents (...

• What if I don’t have the original package?

  It is highly important to keep the outer box, because it includes the reference and bar code of the product (both have to be perfectly legible). Otherwise, the return cannot be processed and the refund will not be made.

• What if I return a product without all its elements?

  In case the product is not received in its original packaging (including all the elements it contained, such as stickers, cleaning cloth, etc.), the product will suffer depreciation: Therefore, the following amounts will be discounted from the refund: Box: 5 € Any other extra item contained in th...