Shipping

• Can my order be delivered at my workplace?

  We can deliver your order in your home or at your workplace. If you want it to be shipped to your workplace, make sure that someone will be available to pick up your parcel.

• Can my order be delivered in a Post Office Box?

  We are not authorized to ship to Post Office Boxes. However, we can ship to any address you indicate. Just make sure that there will be someone available to pick up your parcel.

• How can I track my order?

  You can check your order status by clicking in the link located in the Shipping Confirmation Email. If you did not receive the Shipping Confirmation Email, you can check your order status in the Track your Order section. You just have to add your email address, order number and click Send.

• How long does delivery take?

  Delivery time will depend on the shipping address. You can check the delivery time in some countries here: https://www.breakwalk.com/pages/shipping The estimated time of delivery for orders received during promotional and sales periods might be slightly delayed.

• I cannot track my order.

  You can only track your order when it has left our facilities. If you have already received the Shipping Confirmation Email, try to Track your Order to check its status. If your order does not appear, please get in touch with us through our Contact Form.

• Incidence in shipments due to COVID-19

  Due to the extraordinary situation that is happening and the restrictions taken by different countries as a preventive measure, the delivery of orders has been delayed, so you may receive the order outside the usual delivery period. We are working directly with the couriers so that thy deliver th...

• I wasn’t home when my order arrived. Can it be delivered again?

  Usually, the courier makes two delivery attempts before leaving the parcel ready for pick up. After the two attempts, the postman will leave a note with contact details and the post office address where your parcel can be picked up. If two delivery attempts have been made to you, please go to th...

• My order appears as Delivered, but I did not receive it.

  If your order appears as Delivered but you didn’t pick it up, please check if someone (family, neighbours, co-workers…) could have picked it up for you. If it is not the case, please get in touch with us through our Contact Form.

• My order has not arrived yet.

  If you have received the Shipping Confirmation Email, your order is on its way. Keep in mind that deliveries can take 3-10 days to reach their destination. You can easily Track your Order to check your order status. If the delivery time has been exceeded, please, get in touch with us through our...

• My order is being held in customs.

  If your order is detained by customs waiting to be inspected, once this process is completed and the parcel is accepted, it will enter the postal network for delivery.

• What shipping methods are used?

  Break&Walk ships all the orders by express courier. Our logistics partners are Correos, CTT and Spring for international shipments. For more information about the estimated delivery times, check our Shipping information.

• Who pays the shipping costs?

  Unless otherwise specified, shipping costs are responsibility of the customer. Also, the customer has the responsibility to check, when the order has been received, that the shipment is in good condition. If the box is opened, or the wrapping appearance makes you doubt or suspect that the product...

• Why is my order late?

  Break&Walk always aims to deliver your order within our standard delivery times. However, sometimes unforeseeable factors can cause delays in your delivery. These are some reasons why your order may be delayed: Your order was sent during sales period. You ordered in a Spanish holiday day. Ou...