Welcome to our Help Site

• Do you have a brand / event and want to collaborate with us?
• Do you want to collaborate with us through social networks?
• Do you want to sell our products?

• Can I use two promotion codes at the same time?
• Can promotion codes be applied to already discounted products?
• Do prices include VAT?
• How do I cancel my Newsletter subscription?
• How do I contact Customer Service?
• How do I get a promotion code?
• How do I order using 2x1 promotion?

See all articles in FAQ →

• Can I add products to my order before it is shipped?
• Can I cancel an order that has already been shipped?
• Can I change the address of an order that has already been shipped?
• Can I modify the products of my order before it is shipped?
• Do you store the bank information provided when I purchased?
• How can I cancel an order?
• How can I change the address of my order?

See all articles in Orders →

• Fit the models smaller than usual?
• How can I check my shoe size?
• How can I find the product I want?
• How can I know when a product is going to be replaced?
• I have not received one of the items in my order.
• I have received a wrong product.
• I want to buy a product that is sold out on the website.

See all articles in Products →

• Can I return part of a 2x1 order?
• Can you exchange products?
• How do I know that my return has concluded?
• How do I make a return?
• How much does the return of a product cost?
• How much time do I have to make a return?
• How should I prepare the return package?

See all articles in Returns and Replacements →

• Can my order be delivered at my workplace?
• Can my order be delivered in a Post Office Box?
• How can I track my order?
• How long does delivery take?
• I cannot track my order.
• Incidence in shipments due to COVID-19
• I wasn’t home when my order arrived. Can it be delivered again?

See all articles in Shipping →